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IT Service Portfolio: Building a Bridge from Both Ends

IT Service Portfolio: Building a Bridge from Both Ends

Title:IT Service Portfolio: Building a Bridge from Both Ends (ID: MARC09_48038)
Author(s):Matthew Blazevich (Carnegie Mellon University) and Richard Clay Fulton (Carnegie Mellon University)
Topics:Customer Service, EDUCAUSE_MARC09, Portfolio Management, Support Services
Origin:Mid-Atlantic Regional Conferences (01/08/2009)
Type:Presentations and Seminars
Abstract:

Carnegie Mellon's Computing Services has developed an IT service portfolio to catalog the services it provides to the campus community. We will discuss the approach, challenges, and strategies we used to build and implement a dynamic, sustainable service catalog to improve productivity, processes, and satisfaction.

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Carnegie Mellon IT Service Portfolio
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