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Implementation of a Reengineered Procurement Process at Duke University, Using Technology and Work Process Redesign

Title:Implementation of a Reengineered Procurement Process at Duke University, Using Technology and Work Process Redesign (ID: CNC9708)
Author(s):L. Annette Foster (Duke University) and Billy T. Herndon (Duke University)
Topics:Business Process Reengineering, Client and Server, Procurement Systems
Origin:CAUSE Conferences (Archives) (1997)
Type:Articles, Papers, and Reports
Abstract:This paper describes Duke University's reengineered procurement process. The University is in the process of implementing this redesigned business process, which is supported by new technology and a new organization. The project required a team effort from several groups, including administrative information technology staffs, functional departments, and vendors. This was Duke's first major project that required a technology infrastructure to support client/server computing. The implementation was led by an executive committee composed of senior administrators; a steering committee, made up of division heads; and a hands-on management team, composed of senior staff from the information technology, procurement, and reengineering departments.
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