Implementation of a Reengineered Procurement Process at Duke University, Using Technology and Work Process Redesign
| Title: | Implementation of a Reengineered Procurement Process at Duke University, Using Technology and Work Process Redesign (ID: CNC9708) | | Author(s): | L. Annette Foster (Duke University) and Billy T. Herndon (Duke University) | | Topics: | Business Process Reengineering, Client and Server, Procurement Systems | | Origin: | CAUSE Conferences (Archives) (1997) | | Type: | Articles, Papers, and Reports | | Abstract: | This paper describes Duke University's reengineered procurement process. The University is in the process of implementing this redesigned business process, which is supported by new technology and a new organization. The project required a team effort from several groups, including administrative information technology staffs, functional departments, and vendors. This was Duke's first major project that required a technology infrastructure to support client/server computing. The implementation was led by an executive committee composed of senior administrators; a steering committee, made up of division heads; and a hands-on management team, composed of senior staff from the information technology, procurement, and reengineering departments. | | View this resource: | |
|