Implementing Unified Communications in Higher Education

Unified communications is the convergence and integration of communication methods and technologies with each other and with other applications. It is perceived as largely changing the way people perform one of their most basic work skills—using the telephone—yet unified communications is transformational: it positively impacts university processes while reducing costs. At Marquette, unified communications comprises presence, voice, messaging, and conferencing. This session will describe Marquette's project to upgrade the infrastructure to VoIP and implement unified communications.