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Information Technology Process Improvement in Higher Education

Information Technology Process Improvement in Higher Education

Title:Information Technology Process Improvement in Higher Education (ID: E08_47614)
Author(s):Vicky Dean (Cornell University) and James R. Haustein (Cornell University)
Topics:Business Process Improvement, EDUCAUSE 2008, EDUCAUSE2008, Information Technology Management and Leadership, IT Governance, ITIL, Organizational Change, Support Services
Origin:EDUCAUSE Annual Conferences (10/30/2008)
Type:Presentations and Seminars
Abstract:

Cornell Information Technologies has launched an initiative to mature the technology-driven organization to one that is both process-oriented and service-oriented. Significant improvements in several process areas have resulted from referencing the ITIL framework as a guide and leveraging and optimizing existing business knowledge.

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Information Technology Process Improvement in Higher Education (Dean, Haustein)
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