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It's On Our Web Site! Why Are You Calling Me? Humanize Your Web Presence Using Portal Technologies, Collaboration, and Common Sense

It's On Our Web Site! Why Are You Calling Me? Humanize Your Web Presence Using Portal Technologies, Collaboration, and Common Sense

Title:It's On Our Web Site! Why Are You Calling Me? Humanize Your Web Presence Using Portal Technologies, Collaboration, and Common Sense (ID: CMR0329)
Author(s):Lori Casile (North Seattle Community College)
Topics:Information Architecture, Portals, Web Content Development
Origin:CUMREC Conferences (Archives) (2003)
Type:Presentations and Seminars
Abstract:How many times have you clicked and squinted through countless Web pages and searches to find one simple, essential piece of information? In creating University of North Carolina's portal, the MyUNC team learned a great deal about how large institutions and their departments entrench themselves in arcane information structures, isolating their customers from the information they need.
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