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Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT

Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT

Title:Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT (ID: SER07036)
Author(s):Monte Luehlfing (University of Mississippi Medical Center)
Topics:Benchmarking, Dashboards, IT Effectiveness, Metrics
Origin:Southeast Regional Conferences (06/11/2007)
Type:Presentations and Seminars
Abstract:

Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show "hard numbers" for IT services takes a good deal of thought and planning. This session will discuss one way to achieve the desired measurement objectives.

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IT Metrics Presentation
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