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One Stop Shopping for IT Support Services

One Stop Shopping for IT Support Services

Title:One Stop Shopping for IT Support Services (ID: SER0205)
Author(s):Sidney Morrison (West Virginia University)
Topics:Centralized and Decentralized Support, Support Services
Origin:Southeast Regional Conferences (2002)
Type:Presentations and Seminars
Abstract:Re-centralizing the support services in a historically decentralized public university required organizational restructuring, consolidation of existing services, and the development of new service units. Perhaps the more significant change was in the organizational culture, which now centers around communications with the customers and collaborative partnerships.
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