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Paperless Financial Aid Office

Paperless Financial Aid Office

Title:Paperless Financial Aid Office (ID: EPS215)
Author(s):Amy Lund Swalley (University of Minnesota)
Topics:Financial Aid Systems, Web-based Information Systems
Origin:Community Contributions (2004)
Type:Effective Practices
Abstract:

The University of Minnesota (UMN) has 33,000 students receiving some form of financial aid. Processing financial aid awards, acceptance notifications, changes, promissory notes, and disclosure notices is a labor-intensive and time-consuming process, and the sheer volume had become a significant obstacle to providing excellent customer service. A UMN presidential declaration encouraging the movement towards a paperless university supported the development of a fully online financial aid system. The Paperless Financial Aid Office, inaugurated in the summer of 2001, allows financial aid recipients attending UMN to perform all transactions and process all information without a single piece of paper.

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