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Planning for Successful Students

Planning for Successful Students

Title:Planning for Successful Students (ID: EDU04121)
Author(s):Andrew Fairbanks (IBM Corporation), Russ Little (Sinclair Community College), Anna M. Mays (Sinclair Community College) and Elizabeth Nass (United States Army)
Topics:Advising Systems, CRM, Student Information Systems, Student Retention, Student Services, Students
Origin:EDUCAUSE Annual Conferences (10/21/2004)
Type:Presentations and Seminars
Abstract:Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Management program both combine online systems with personal advising and counseling to meet very diverse needs. Both proactively identify at-risk students, develop an individualized plan for each student, track student progress, and offer useful research tools.

Winner: 2004 EDUCAUSE Award for Excellence in Information Technology Solutions.

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