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Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University

Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University

Title:Preparing for the Rollout with the Customer in Mind: New Knowledge Creation at Purdue University (ID: MWRC09_168949)
Author(s):Ben Holmes (Purdue University) and Hans Aagard (Purdue University)
Topics:CRM, Implementation, MWRC09, Support Services, Systems Implementation
Origin:Midwest Regional Conferences (03/31/2009)
Type:Presentations and Seminars
Abstract:

In planning for a fall 2008 university-wide software implementation, Purdue's Consulting and Training group developed a new methodology to guide the creation of customer-centric knowledge articles. This session will present the new system, which draws on resources from across the IT organization to explain new services in concise text and embedded multimedia.

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