Ribbons in the Sky: A Customer-Focused Approach to Implementing Change

Title:	Ribbons in the Sky: A Customer-Focused Approach to Implementing Change (ID: SERC09_173003)
Author(s):	Amy Chase Martin (Towson University) and Julie Leary (Towson University)
Topics:	Change Management, Customer Service, office 2007, Organizational Change, Productivity Applications and Systems, Project Management, SERC09, Support Services
Origin:	Southeast Regional Conferences (06/01/2009)
Type:	Presentations and Seminars
Abstract:	Leading and implementing a technology change does not have to be an unpleasant experience for clients or lead to strained relationships with IT. Learn how Towson University was able to successfully achieve a smooth and positive transition to Office 2007 while focusing on client needs, enhanced services, and training. This presentation will detail the methodology and steps taken to achieve a university-wide technology change through collaboration, communications, and flexibility.
View this resource:	File:Campus Announcement - Office 2007 on Citrix Remote Access File:Check list for initial meeting with client File:Check list for making initial contact with client File:Research article about User Centric Approach File:Office 2007 FAQs File:Planning and Preparing for Office 2007 Page 1 File:Planning and Preparing for Office 2007 Page 2 File:Project Management Tools File:Ribbons in the Sky handout File:Implementation and Support Survey File:Script for 30 minute briefing File:Script for Roadshows to introduce Office 2007 File:Ribbons in the Sky - Looping Intro Presentation File:Ribbons in the Sky Presentation File:Initial Training E-Mail Communications

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