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Rightsizing Your Request Tracking System

Rightsizing Your Request Tracking System

Title:Rightsizing Your Request Tracking System (ID: E08_47639)
Author(s):Anne Pinkowski (Stanford University), Jason Pelletier (Bowdoin College), Juli Haugen (Bowdoin College) and Christopher M. Lundin (Stanford University)
Topics:EDUCAUSE 2008, EDUCAUSE2008, Support Services, Vendor Selection, Workflow and Applications
Origin:EDUCAUSE Annual Conferences (10/29/2008)
Type:Presentations and Seminars
Abstract:

Stanford University and Bowdoin College recently made major improvements to their request tracking systems. Both used the same basic criterion for their selections, but ended up with very different products from two vendors. Learn how institution size, campus fit, supportability, and expense factor into such major decisions.

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Right Sizing your Request Tracking System
File:Podcast of Session
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