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Self-Assessment for Campus Information Technology Services

Title:Self-Assessment for Campus Information Technology Services (ID: PUB3012)
Author(s):Linda Fleit
Topics:Operational Planning, Support Services, TQM
Origin:EDUCAUSE Publications (1994)
Type:Articles, Papers, and Reports
Abstract:Professional Paper #12. The congruence in higher education of heightened visibility for information technology and a growing demand for accountability makes this an ideal time to assess campus information technology resources and services. CAUSE Professional Paper #12 actually provides a six-part self-assessment questionnaire, including nearly 150 questions designed, when taken as a whole, to add up to a picture of a well-balanced, effective, high-quality information technology service. Also included are the CAUSE/EDUCOM Evaluation Guidelines for Institutional Information Technology Resources, another aid to assessing IT resources on campus. Publication of this paper was sponsored by Datatel, Inc.
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