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Service Quality Assessments with Higher Education TechQual+

Service Quality Assessments with Higher Education TechQual+

Title:Service Quality Assessments with Higher Education TechQual+ (ID: EDU07235)
Author(s):Timothy M. Chester (Pepperdine University), Fredrick Miller (Furman University) and Dennis A. Trinkle (Harrison College)
Topics:Assessment and Evaluation, EDUCAUSE2007, IT Effectiveness, Outcomes Assessment, Service Assessment
Origin:EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations and Seminars
Abstract:

The Higher Education TechQual+ Project is a nationwide effort to develop a standardized approach to outcomes-based, service-quality assessments. The instrument is delivered through the Web, shielding participants from the complexities of survey research. The presentation will cover project history, the instrument, and assessment and reporting functionality, as well as case studies of its use at several institutions.

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