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Serving Our Subjects: A Team-Based Model for Discipline-Distributed Desktop Support

Serving Our Subjects: A Team-Based Model for Discipline-Distributed Desktop Support

Title:Serving Our Subjects: A Team-Based Model for Discipline-Distributed Desktop Support (ID: SER0122)
Author(s):Laura A. Pokalsky (Emory University)
Topics:Distributed Support, Support Services
Origin:Southeast Regional Conferences (2001)
Type:Presentations and Seminars
Abstract:This session will discuss Emory University's ITD Local Support team, which consists of a dozen technical specialists grouped around related sets of academic departments. Both discipline-distributed and team-based, Local Support serves two purposes: increasing faculty comfort with technology, and developing and maintaining robust tools to manage customer data and expectations.
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