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Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise

Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise

Title:Shifting Paradigm in Higher Ed IT Orgs: Partners in the Academic Enterprise (ID: CSD3524)
Author(s):Sarah Roberts
Topics:Customer Service, Information Technology Management and Leadership, IT Organization, Support Services
Origin:Community Contributions (2004)
Type:Articles, Papers, and Reports
Abstract:The author asks whether the role of service provider to customers is an increasingly inaccurate model for much of the business that goes on in a central IT group.
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