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So You Want a New System?

So You Want a New System?

Title:So You Want a New System? (ID: NC09_48394)
Author(s):Kimberly Brookes and Robert M. Kuhn
Topics:NC09, ROI, Support Services, Total Cost of Ownership (TCO)
Origin:NERCOMP Conferences (03/10/2009)
Type:Presentations and Seminars
Abstract:In general, service owners just want the system that meets their needs, and discussions with IT about integration, support hosts, and total cost of ownership are adversarial. The presenters will show how Simmons reframed these issues in terms of goals common to the service providers and the IT department.
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