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Supporting Early Adopters and Moving Targets

Supporting Early Adopters and Moving Targets

Title:Supporting Early Adopters and Moving Targets (ID: NCP08077)
Author(s):Patrick McNeal (MIT) and Chris Gresham (MIT)
Topics:EDUCAUSE_NC08, Support Services, User Expectations, User Training
Origin:NERCOMP Conferences (03/10/2008)
Type:Presentations and Seminars
Abstract:

It is often difficult for IT organizations to acquire, evaluate, and support new technologies before users bring them to campus. This session will discuss how MIT created and implemented a support plan for Mac OS X 10.5 that supported early adopters, without having had access to the final version of the software.

View this resource:
MIT 10.5 Release Notebook
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Radar
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Apple Software Seeding
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MacEnterprise
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Presentation Slides
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