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Sustainable Governance: Transforming IT from an Oral to a Written Culture

Sustainable Governance: Transforming IT from an Oral to a Written Culture

Title:Sustainable Governance: Transforming IT from an Oral to a Written Culture (ID: SERC09_172865)
Author(s):Jim Love (Wake Forest University), Nancy Crouch (Wake Forest University) and John Borwick (Wake Forest University)
Topics:IT Governance, ITIL, Policy Development, SERC09
Origin:Southeast Regional Conferences (05/31/2009)
Type:Presentations and Seminars
Abstract:Wake Forest University's Information Systems department began writing down its procedures and establishing formal approval mechanisms, supported by ITIL guidance, which resulted in fewer meetings, measurable progress, and the ability to improve on its own processes.
View this resource:
File:Our procedure template, which you are free to adapt and use.
File:Our technology evaluation form, which we use internally and which you are free to adapt and use.
File:Our Service Acceptance Criteria checklist, which you are free to adapt and use.
Link:Link to University ITSM web site blog entry for this presentation.
[Off site]
File:The presentation itself.
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