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The Help Desk as a Pivot Point for IT Agility

The Help Desk as a Pivot Point for IT Agility

Title:The Help Desk as a Pivot Point for IT Agility (ID: MWR08086)
Author(s):Mark C. Sheehan (EDUCAUSE)
Topics:24x7 Support, EDUCAUSE_MWRC08, Help Desk, IT Organization, Support Services, User Expectations
Origin:Midwest Regional Conferences (03/17/2008)
Type:Presentations and Seminars
Abstract:

In 2007, ECAR conducted a study of help desk management tools and practices in higher education information technology. This session looks at the study's findings as they reflect the help desk's role in addressing the emergence of new IT environments and the changing expectations of the client base.

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