Resources
Location:
The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey

The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey

Title:The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey (ID: EDU07267)
Author(s):Mark C. Sheehan (EDUCAUSE)
Topics:Benchmarking, Centralized and Decentralized Support, EDUCAUSE2007, Help Desk, Information Technology Management and Leadership, IT Funding, Outsourcing, Support Services
Origin:EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations and Seminars
Abstract:

This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT help desk literature, ECAR has developed a robust view of the state of the practice in this highly significant service area.

View this resource:
The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
 |  |  |  |  |  |  | 
  • 932 reads
Bookmark/Search this page with:
   del.icio.us   Digg   Google   Yahoo   Technorati Stumbleupon Facebook Twitter

 
© Copyright 1999-2009 EDUCAUSE
  Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members.