| Abstract: | Recognitions, awards, best practices, best of breed: so engaging, so uplifting, so motivating, so prominently covered. Failures, frustrations, firings, misdirection: so off-putting, so depressing, so demoralizing, so rarely covered. The literature on quality improvement and economist Paul Ormerod’s Why Most Things Fail contend that progress and quality improvement require that we not only seek success but also avoid failure, and therefore that we understand both. In this session, Jackson will offer a different perspective by reflecting on some mishaps and why they occurred.
WINNER: 2007 EDUCAUSE Leadership Award.
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