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Understanding and Applying ITIL in Higher Education

Understanding and Applying ITIL in Higher Education

Title:Understanding and Applying ITIL in Higher Education (ID: ENT08025)
Author(s):William Cunningham (Yale University)
Topics:EDUCAUSE_ENT08, Implementation, ITIL, Project Management, Support Services
Origin:Enterprise Technology Conferences (05/28/2008)
Type:Presentations and Seminars
Abstract:

ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexible enough to be adopted by IT in higher education. This discussion will briefly introduce ITIL and its place in the wider IT value chain. It will also cover the experience of an ITIL implementation at Yale University, including the time, resources, and skills required.

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