Resources
Location:
User-Centered Design in IT: The Low-Hanging Fruit

User-Centered Design in IT: The Low-Hanging Fruit

Title:User-Centered Design in IT: The Low-Hanging Fruit (ID: WRC07036)
Author(s):Allison Bloodworth (University of California, Berkeley) and Ian Crew (University of California, Berkeley)
Topics:Customer Service, Support Services, Usability Development, User Expectations
Origin:Western Regional conferences (05/07/2007)
Type:Presentations and Seminars
Abstract:

This presentation will introduce several basic usability and user-centered design concepts and techniques. We will explain how they are being introduced at UC Berkeley to create Web sites and IT services that are easier and more satisfying to use, reducing the burden on support desks and enhancing productivity and customer satisfaction.

View this resource:
User-Centered Design Resources
[Off site]
 |  |  | 
Bookmark/Search this page with:
   del.icio.us   Digg   Google   Yahoo   Technorati Stumbleupon Facebook Twitter

 
© Copyright 1999-2009 EDUCAUSE
  Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members.