Resources
Location:
Using Project Management Tools to Manage Services - Or, How EITS Is Figuring Out What We Do!

Using Project Management Tools to Manage Services - Or, How EITS Is Figuring Out What We Do!

Title:Using Project Management Tools to Manage Services - Or, How EITS Is Figuring Out What We Do! (ID: SER08049)
Author(s):Patrick Wagman (University of Georgia) and Lynn Latimer (University of Georgia)
Topics:EDUCAUSE_SERC08, Project Management, Vendor Selection
Origin:Southeast Regional Conferences (06/02/2008)
Type:Presentations and Seminars
Abstract:

Managing, documenting, and controlling service activities is one of the biggest issues facing an IT organization. Enterprise Information Technology Services (EITS) within the University of Georgia approached the problem by implementing the Clarity Portfolio and Project Management tool and adapting it to meet the needs of both project and service management. We will discuss the process we used to determine the activities our organization is accomplishing and to implement a tool to capture data to document those activities and help plan for the future.

View this resource:
 |  | 
  • 594 reads
Bookmark/Search this page with:
   del.icio.us   Digg   Google   Yahoo   Technorati Stumbleupon Facebook Twitter

 
© Copyright 1999-2009 EDUCAUSE
  Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances). Content from conference speeches, presentations, blogs, wikis and feeds reflect the opinions of the author, and not necessarily those of EDUCAUSE or its members.