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Walking the Line Between Customer Service and Customer Codependency

Walking the Line Between Customer Service and Customer Codependency

Title:Walking the Line Between Customer Service and Customer Codependency (ID: MARC09_48017)
Author(s):Susan West Klein (North Carolina State University)
Topics:Customer Service, EDUCAUSE_MARC09
Origin:Mid-Atlantic Regional Conferences (01/08/2009)
Type:Presentations and Seminars
Abstract:Can IT support staff become so focused on helping their clients that they do too much? How can support organizations facilitate the self-help process? This presentation will examine the relationship between IT support staff and end users and discuss how to keep that relationship healthy for both parties.
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Presentation slides for MARC09, Susan Klein
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