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What Do We Really Understand about the Cost of IT Support Services?

What Do We Really Understand about the Cost of IT Support Services?

Title:What Do We Really Understand about the Cost of IT Support Services? (ID: EDU0043)
Author(s):Karen L. Leach (Hamilton College) and David L. Smallen (Hamilton College)
Topics:Financial Management, IT Funding, Support Services
Origin:EDUCAUSE Annual Conferences (2000)
Type:Articles, Papers, and Reports
Abstract:For four years the speakers have been leading a collaborative effort among a wide range of institutions, to develop models for understanding the cost of IT support services. The year 2000 heralds a simplified data collection approach that provides a high-level picture of the totality of IT support services delivered in higher education. Results of this effort will be reported, including examples and real numbers.
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