2007 Current Issues Survey Choices

Table 3 Expanded

Administrative / ERP / information systems
Advanced networking
Assessment / benchmarking
Change management
Collaboration / partnerships
Commercial / external online services (new choice in 2007)
Course / learning management systems
Data administration
Digital library / digital content challenges
Digital records management
Disaster recovery / business continuity
E-learning / distributed teaching and learning (incorporating “Distance education / virtual universities” in 2007)
Electronic classrooms / technology buildings / commons facilities
Emerging technologies
End-to-end service assurance
E-portfolio development and management
Faculty development, support, and training

Funding IT
Governance, organization, and leadership
Identity / access management (split from “Security and Identity Management” in 2007)
Infrastructure
Intellectual property and copyright management
Legislative compliance and policy development
Outsourcing
Portals
Research Support
Security (split from “Security and Identity Management” in 2007)
Staffing / HR management / training
Strategic planning
Student computing
Support services / service delivery models
Web systems and services
Other

Administrative / ERP / information systems

implementing, maintaining, and governing ERP systems
evaluating and implementing service-oriented architecture solutions
maintaining and integrating legacy systems
choosing an acquisition strategy
choosing and managing consultants and consultant costs
aligning needs with vendor choices in purchasing systems
implementing content management systems
integrating multiple systems (ERP, one card, course management, etc.)
training and educating systems users
forecasting system life cycles
assessing opportunities and risks (cost, resources, etc.) of migrating to a different vendor/open source solution
managing IT staff resource and productivity challenges of frequent ERP upgrades and associated integration issues

Advanced networking

upgrading campus networks for advanced applications
becoming members of national advanced networking organizations
connecting to high-speed regional or national networks
developing regional optical or other high-performance networks
educating campus constituencies about uses

Assessment / benchmarking

measuring outcomes, not just inputs
evaluating academic and administrative benefits of IT
assessing the IT organizational model
responding to accountability demands
identifying effective metrics for benchmarking IT services
adopting formal assessment methodologies
ensuring end-to-end/holistic service
assuring thorough process review and management

Change management

keeping up with technological change
navigating internal and external politics
overcoming cultural barriers to change
managing expectations
managing infrastructure and/or service changes without disruptions

Collaboration / partnerships

exploring multi-institutional consortial initiatives and strategic alliances
sharing infrastructure, expertise, and applications
developing internal partnerships
developing vendor relationships

Commercial / external online services (new choice in 2007)

evaluating whether to recommend services that are supported by advertising (blogs, wikis, survey engines)
educating students about risks of social networking services
leveraging commercial services (institutional Facebook profiles, free email services)
embedding of noncampus services within the infrastructure, e.g., Skype

Course / learning management systems

choosing an acquisition strategy (proprietary systems versus open source)
sharing CMS resources through consortia
accommodating local environments and faculty needs
integrating CMS with library and administrative systems
dealing with the rising costs of commercial CMS products

Data administration

providing data and business intelligence tools for operational and strategic reporting and decision making
developing data marts and data warehouses
ensuring compliance with internal controls and standards for information use
developing data ownership policies and a culture of data stewardship
developing security classifications for data

Digital library / digital content challenges

developing institutional repositories
developing standards and comprehensive search capabilities
dealing with preservation and migration challenges
creating multicampus, multiuniversity digital libraries

Digital records management

managing digital records and documents
developing information access and archiving policies
internal auditing
exploring imaging technologies

Disaster recovery / business continuity

evaluating recovery priorities and assessing risk
determining acceptable level of risk and right level of investment
ensuring that a continuity/recovery plan is in place, tested, and maintained
planning collaboratively/regionally and/or developing partnerships
planning for a pandemic or other disruptions that keep students and employees from coming to campus
developing telecommuting policiesand support

E-learning / distributed teaching and learning (incorporating “Distance education / virtual universities” in 2007)

developing infrastructure to support learning technologies
using active, collaborative, and immersive learning environments
aligning technology use with student expectations and institutional mission
integrating emerging tools, e.g., podcasts, immersive environments, mobile phones
realigning policies, organizational structures, and procedures
developing information fluency
integrating library, learning, and support resources
promoting the use of technology in instruction
supporting faculty development
conducting assessment and evaluation

Electronic classrooms / technology buildings / commons facilities

designing learning spaces that support new pedagogical models
balancing physical space and cyberspace
providing support services for such facilities
creating a campus master plan for technology-enhanced classrooms
determining the future of computer labs

Emerging technologies

assessing the impact of emerging technologies strategies
evaluating and deploying voice over IP
evaluating and deploying video over IP
determining the role of handheld and other mobile devices
implementing services for mobile devices
supporting blogs, vlogs, wikis, and podcasting
evaluating and deploying server virtualization
cultivating, supporting, and learning from early adopters

End-to-end service assurance

managing projects, portfolios, and IT processes
testing (functional, load, integrity) applications with automated scripts prior to "going live"
monitoring services end-to-end to assess end-user experiences
handling incidents/alerts efficiently and effectively when problems occur
establishing/negotiating service level agreements (SLAs)
evaluating and implementing IT Infrastructure Library (ITIL) practices and standards

E-portfolio development and management

developing or selecting an application
prioritizing needs and designing/customizing functionality
integrating with enterprise system
determining management and update responsibility
establishing access rules
resolving privacy and official academic record issues

Faculty development, support, and training

integrating technology effectively and appropriately with instruction
developing scalable, funded, systemic support models
working with teaching excellence centers to develop and train in IT
educating faculty about potential advanced technology uses

Funding IT

coordinating IT budgeting with institutional planning and budgeting process
affording new technology implementations while maintaining infrastructure
implementing life-cycle funding for technology refreshment
controlling costs / calculating total cost of ownership
developing sustainable funding models
determining charging policies
benchmarking IT staffing and spending levels

Governance, organization, and leadership

determining IT organizational and reporting structure
establishing advisory structures for IT
choosing the right IT leadership model for your campus
ensuring CIO participation on executive and campus committees
developing IT leaders for the future
coordinating with state-level governance structures
planning for organizational impact of outsourcing

Identity / access management (split from “Security and Identity Management” in 2007)

developing authentication and authorization policies and systems
building the related technical infrastructure for managing identity information, authentication, and authorization
providing directory services
implementing public key infrastructure (PKI), digital certificates, tokens
implementing single or reduced sign-on
eliminating SSN dependence
facilitating federated access to resources (e.g., Shibboleth)
establishing the link between physical and electronic identity
adhering to emerging standards and solutions
evaluating the cost-benefit of commercial, open source, and in-house-developed IDM systems
clarifying essential logging requirements

Infrastructure

managing bandwidth
routinely investing in network and wiring upgrades
replacing technologies on established life cycles
upgrading software / negotiating licensing agreements
upgrading for new technologies while maintaining current infrastructure
standardizing hardware and software for economies of scale
weighing leasing versus purchasing strategies
managing storage capacity
enhancing remote access and phasing out dial-up service
deploying and managing wireless access and communications
supporting virtual machines

Intellectual property and copyright management

resolving legal, policy, and copyright issues
deploying and managing digital rights management technology
addressing illegal P2P file sharing and other copyright violations
evaluating campus-wide licensing of a commercial music service
addressing faculty ownership of courseware
developing copyright policy
evaluating DMCA participation
educating the community about copyright

Legislative compliance and policy development

complying with state and federal regulations (ADA, CALEA, DMCA, FERPA, HIPAA, SEVIS, USA PATRIOT)
developing policies to address electronic information challenges (privacy, e-mail, security, access, peer-to-peer file sharing, Acacia, etc.)
developing policies for handling official and unofficial requests from law enforcement agencies, including warrants and court orders
remaining current with new legislation/partnering with the government relations office
planning effective campus communications about policy changes

Outsourcing

identifying “what,” e.g., e-mail, ResNet services, and other ASPs, and the right balance
determining whether in-house expertise is sufficient to retain a service/application
weighing cost-benefit and in-house knowledge of institutional culture
making the business case for outsourcing
assessing provider performance
[see “Governance...” for organizational impact]
[see “Collaboration / partnerships” for alliances]

Portals

justifying the need, articulating benefits
determining an enterprise portal strategy
choosing a portal product versus developing in-house
resolving ownership and management issues
evaluating campus Web content and structure
implementing robust cross-searching capabilities
imbedding information management tools

Research Support

grid computing
supercomputing
managing servers and networks that support research
developing collaborative partnerships for research and scholarship
engaging and consulting with faculty
assisting with grant writing
securing research computing systems and data
automating/streamlining research reporting processes

Security (split from “Security and Identity Management” in 2007)

developing and implementing information security infrastructure
developing campus-wide security policies, awareness, and training
creating a culture where security roles and responsibilities are understood
encrypting data on databases, laptops, handheld/mobile, and portable storage devices
preventing, detecting, responding to, and recovering from data incidents
understanding and implementing computer forensics
staffing for security

Staffing / HR management / training

recruiting, retaining, and retraining IT staff
managing IT staff morale when doing more with less
revising IT job classifications and compensation
aligning IT HR policies with institutional HR policies
establishing IT competencies for non-IT staff campuswide and hiring accordingly
ensuring that IT professionals keep up with technologies
developing IT skills inventories, individualized learning plans

Strategic planning

articulating a value framework for IT
aligning IT planning and budgeting with institutional planning and budgeting
aligning IT strategies with institutional mission and strategies
engaging campus leaders and key stakeholders in IT planning

Student computing

requiring students to own computers or handled/mobile devices
levying student technology fees
establishing IT fluency / information literacy requirements
supporting e-learners
providing IT training to students
managing expectations / serving the "new" student

Support services / service delivery models

coordinating support to distributed units
providing 24 x 7 help desk
establishing service level agreements (SLAs) with internal clients
centralizing versus distributing support
developing standards for support services
developing “smarter” support models (knowledge bases, self-help tools)
managing customer relationships

Web systems and services

developing Web-based business strategies
evaluating and implementing service-oriented architecture solutions
integrating legacy and Web-based systems
managing Web content development and currency
developing Web policies
providing content management tools and establishing related policies
implementing Web services (standards and architectures)
providing self-service applications with a consistent Web interface
deploying Web 2.0 technologies

Other

none

2007 Survey Resources		2007 Current Issues Survey Choices Table 3 Expanded Administrative / ERP / information systems Advanced networking Assessment / benchmarking Change management Collaboration / partnerships Commercial / external online services (new choice in 2007) Course / learning management systems Data administration Digital library / digital content challenges Digital records management Disaster recovery / business continuity E-learning / distributed teaching and learning (incorporating “Distance education / virtual universities” in 2007) Electronic classrooms / technology buildings / commons facilities Emerging technologies End-to-end service assurance E-portfolio development and management Faculty development, support, and training Funding IT Governance, organization, and leadership Identity / access management (split from “Security and Identity Management” in 2007) Infrastructure Intellectual property and copyright management Legislative compliance and policy development Outsourcing Portals Research Support Security (split from “Security and Identity Management” in 2007) Staffing / HR management / training Strategic planning Student computing Support services / service delivery models Web systems and services Other Administrative / ERP / information systems implementing, maintaining, and governing ERP systems evaluating and implementing service-oriented architecture solutions maintaining and integrating legacy systems choosing an acquisition strategy choosing and managing consultants and consultant costs aligning needs with vendor choices in purchasing systems implementing content management systems integrating multiple systems (ERP, one card, course management, etc.) training and educating systems users forecasting system life cycles assessing opportunities and risks (cost, resources, etc.) of migrating to a different vendor/open source solution managing IT staff resource and productivity challenges of frequent ERP upgrades and associated integration issues Advanced networking upgrading campus networks for advanced applications becoming members of national advanced networking organizations connecting to high-speed regional or national networks developing regional optical or other high-performance networks educating campus constituencies about uses Assessment / benchmarking measuring outcomes, not just inputs evaluating academic and administrative benefits of IT assessing the IT organizational model responding to accountability demands identifying effective metrics for benchmarking IT services adopting formal assessment methodologies ensuring end-to-end/holistic service assuring thorough process review and management Change management keeping up with technological change navigating internal and external politics overcoming cultural barriers to change managing expectations managing infrastructure and/or service changes without disruptions Collaboration / partnerships exploring multi-institutional consortial initiatives and strategic alliances sharing infrastructure, expertise, and applications developing internal partnerships developing vendor relationships Commercial / external online services *(new choice in 2007)* evaluating whether to recommend services that are supported by advertising (blogs, wikis, survey engines) educating students about risks of social networking services leveraging commercial services (institutional Facebook profiles, free email services) embedding of noncampus services within the infrastructure, e.g., Skype Course / learning management systems choosing an acquisition strategy (proprietary systems versus open source) sharing CMS resources through consortia accommodating local environments and faculty needs integrating CMS with library and administrative systems dealing with the rising costs of commercial CMS products Data administration providing data and business intelligence tools for operational and strategic reporting and decision making developing data marts and data warehouses ensuring compliance with internal controls and standards for information use developing data ownership policies and a culture of data stewardship developing security classifications for data Digital library / digital content challenges developing institutional repositories developing standards and comprehensive search capabilities dealing with preservation and migration challenges creating multicampus, multiuniversity digital libraries Digital records management managing digital records and documents developing information access and archiving policies internal auditing exploring imaging technologies Disaster recovery / business continuity evaluating recovery priorities and assessing risk determining acceptable level of risk and right level of investment ensuring that a continuity/recovery plan is in place, tested, and maintained planning collaboratively/regionally and/or developing partnerships planning for a pandemic or other disruptions that keep students and employees from coming to campus developing telecommuting policiesand support E-learning / distributed teaching and learning (incorporating “Distance education / virtual universities” in 2007) developing infrastructure to support learning technologies using active, collaborative, and immersive learning environments aligning technology use with student expectations and institutional mission integrating emerging tools, e.g., podcasts, immersive environments, mobile phones realigning policies, organizational structures, and procedures developing information fluency integrating library, learning, and support resources promoting the use of technology in instruction supporting faculty development conducting assessment and evaluation Electronic classrooms / technology buildings / commons facilities designing learning spaces that support new pedagogical models balancing physical space and cyberspace providing support services for such facilities creating a campus master plan for technology-enhanced classrooms determining the future of computer labs Emerging technologies assessing the impact of emerging technologies strategies evaluating and deploying voice over IP evaluating and deploying video over IP determining the role of handheld and other mobile devices implementing services for mobile devices supporting blogs, vlogs, wikis, and podcasting evaluating and deploying server virtualization cultivating, supporting, and learning from early adopters End-to-end service assurance managing projects, portfolios, and IT processes testing (functional, load, integrity) applications with automated scripts prior to "going live" monitoring services end-to-end to assess end-user experiences handling incidents/alerts efficiently and effectively when problems occur establishing/negotiating service level agreements (SLAs) evaluating and implementing IT Infrastructure Library (ITIL) practices and standards E-portfolio development and management developing or selecting an application prioritizing needs and designing/customizing functionality integrating with enterprise system determining management and update responsibility establishing access rules resolving privacy and official academic record issues Faculty development, support, and training integrating technology effectively and appropriately with instruction developing scalable, funded, systemic support models working with teaching excellence centers to develop and train in IT educating faculty about potential advanced technology uses Funding IT coordinating IT budgeting with institutional planning and budgeting process affording new technology implementations while maintaining infrastructure implementing life-cycle funding for technology refreshment controlling costs / calculating total cost of ownership developing sustainable funding models determining charging policies benchmarking IT staffing and spending levels Governance, organization, and leadership determining IT organizational and reporting structure establishing advisory structures for IT choosing the right IT leadership model for your campus ensuring CIO participation on executive and campus committees developing IT leaders for the future coordinating with state-level governance structures planning for organizational impact of outsourcing Identity / access management (split from “Security and Identity Management” in 2007) developing authentication and authorization policies and systems building the related technical infrastructure for managing identity information, authentication, and authorization providing directory services implementing public key infrastructure (PKI), digital certificates, tokens implementing single or reduced sign-on eliminating SSN dependence facilitating federated access to resources (e.g., Shibboleth) establishing the link between physical and electronic identity adhering to emerging standards and solutions evaluating the cost-benefit of commercial, open source, and in-house-developed IDM systems clarifying essential logging requirements Infrastructure managing bandwidth routinely investing in network and wiring upgrades replacing technologies on established life cycles upgrading software / negotiating licensing agreements upgrading for new technologies while maintaining current infrastructure standardizing hardware and software for economies of scale weighing leasing versus purchasing strategies managing storage capacity enhancing remote access and phasing out dial-up service deploying and managing wireless access and communications supporting virtual machines Intellectual property and copyright management resolving legal, policy, and copyright issues deploying and managing digital rights management technology addressing illegal P2P file sharing and other copyright violations evaluating campus-wide licensing of a commercial music service addressing faculty ownership of courseware developing copyright policy evaluating DMCA participation educating the community about copyright Legislative compliance and policy development complying with state and federal regulations (ADA, CALEA, DMCA, FERPA, HIPAA, SEVIS, USA PATRIOT) developing policies to address electronic information challenges (privacy, e-mail, security, access, peer-to-peer file sharing, Acacia, etc.) developing policies for handling official and unofficial requests from law enforcement agencies, including warrants and court orders remaining current with new legislation/partnering with the government relations office planning effective campus communications about policy changes Outsourcing identifying “what,” e.g., e-mail, ResNet services, and other ASPs, and the right balance determining whether in-house expertise is sufficient to retain a service/application weighing cost-benefit and in-house knowledge of institutional culture making the business case for outsourcing assessing provider performance [see “Governance...” for organizational impact] [see “Collaboration / partnerships” for alliances] Portals justifying the need, articulating benefits determining an enterprise portal strategy choosing a portal product versus developing in-house resolving ownership and management issues evaluating campus Web content and structure implementing robust cross-searching capabilities imbedding information management tools Research Support grid computing supercomputing managing servers and networks that support research developing collaborative partnerships for research and scholarship engaging and consulting with faculty assisting with grant writing securing research computing systems and data automating/streamlining research reporting processes Security (split from “Security and Identity Management” in 2007) developing and implementing information security infrastructure developing campus-wide security policies, awareness, and training creating a culture where security roles and responsibilities are understood encrypting data on databases, laptops, handheld/mobile, and portable storage devices preventing, detecting, responding to, and recovering from data incidents understanding and implementing computer forensics staffing for security Staffing / HR management / training recruiting, retaining, and retraining IT staff managing IT staff morale when doing more with less revising IT job classifications and compensation aligning IT HR policies with institutional HR policies establishing IT competencies for non-IT staff campuswide and hiring accordingly ensuring that IT professionals keep up with technologies developing IT skills inventories, individualized learning plans Strategic planning articulating a value framework for IT aligning IT planning and budgeting with institutional planning and budgeting aligning IT strategies with institutional mission and strategies engaging campus leaders and key stakeholders in IT planning Student computing requiring students to own computers or handled/mobile devices levying student technology fees establishing IT fluency / information literacy requirements supporting e-learners providing IT training to students managing expectations / serving the "new" student Support services / service delivery models coordinating support to distributed units providing 24 x 7 help desk establishing service level agreements (SLAs) with internal clients centralizing versus distributing support developing standards for support services developing “smarter” support models (knowledge bases, self-help tools) managing customer relationships Web systems and services developing Web-based business strategies evaluating and implementing service-oriented architecture solutions integrating legacy and Web-based systems managing Web content development and currency developing Web policies providing content management tools and establishing related policies implementing Web services (standards and architectures) providing self-service applications with a consistent Web interface deploying Web 2.0 technologies Other none
		© Copyright 1999-2008 EDUCAUSE Need Help? \| Feedback \| Privacy Policy
	Unless otherwise noted, EDUCAUSE holds the copyright on all materials published by the association, whether in print or electronic form. In certain cases the work remains the intellectual property of the individual author(s) (see Special Circumstances).