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ACTI-CIA

In March 2013, members of what at that time was known as the ACTI Communication, Collaboration and Mobility (ACTI-CCM) Working Group reviewed and updated its mission to better reflect the work and goals of the group. At the same time, the group decided to update its name to ACTI Communications Infrastructure and Applications (ACTI-CIA) Working Group to support their updated mission.

Mission

The ACTI Communications Infrastructure and Applications (ACTI-CIA) Working Group focuses on the challenges that higher-education institutions face with respect to enterprise communication, collaboration, and mobility. Group participants pool their collective resources, time, and energy towards investigating specific challenges and opportunities in this space, sharing individual solutions, and developing effective practices for the higher-education community.

ACTI-CIA aims to help the organizational decision-makers in this space (senior IT managers, CIOs, CTOs, COOs, CFOs, provosts, etc.) focus on the important communication technology issues: emerging and evolving technologies, operational challenges, peer benchmarking, policies and procedures, federal and state regulations, staffing and service structures, strategic planning, sustainable funding models, and other relevant topics. In addition, we believe it is crucial to provide a forum for meeting with vendors, especially as more core IT services are potentially commoditized and/or cast into the cloud, and as the seamless integration and interoperability of multiple vended and locally-developed solutions becomes even more of a necessity and challenge.

The scope of this working group typically includes investigations around:

  • Telecommunications, including IP telephony, dual-mode phones, wireless, mobile infrastructures, and fixed-mobile convergence
  • Unified communications
  • Collaborative communications, including presence awareness, videoconferencing, telepresence, application sharing, and collaboration platforms
  • Communication in the cloud
  • Support for specific communications technologies, such as VoIP, SIP, campus LAN/Wi-Fi, cellular, GPS, and GIS
  • Emergency communications management and notification
  • Social networking

The working group welcomes input, ideas, and participation from the higher education community. Contact us at acti@educause.edu

Membership

The ACTI-CIA Working Group is open to anyone from an ACTI member institution interested in communication, collaboration, and mobility, and the kinds of activities upon which we’ll embark.

Governance

ACTI-CIA nominates and elects two co-chairs to serve for staggered two-year terms to ensure year-to-year continuity. One of these co-chairs will be elected to serve as a representative to the ACTI Priorities Committee.

Ideas for new projects and undertakings will come from the CIA membership, with input from ACTI members and the broader higher education community. Guidance in identifying new developments and strategic priorities will also come from the overarching ACTI Priorities Committee, focusing on those advanced core technologies with the greatest potential to impact higher education’s mission.

Contacts

  • Jim Jokl, Co-Chair
    Director of Communications & Systems
    University of Virginia
    jaj@virginia.edu
  • Mark Katsouros, Co-Chair
    Director, Network Planning & Integration
    The Pennsylvania State University
    mark1@psu.edu
  • Karen A. Wetzel, Staff Liaison
    Program Manager
    EDUCAUSE
    kwetzel@educause.edu
     

 

Resources

 

Current Projects

Emergency Communications

The importance of effective emergency communications cannot be denied. ACTI-CIA will be summarizing recent changes in emergency communications, and address the impact these changes have on campus and statewide. Expected completion: spring/summer 2013.

shadow box iconSee the November 6, 2012 presentation, Emergency Communications Management & The Clery Act and the April 28, 2013 EDUCAUSE Live! webinar by the same name.

Unification of Communications

What direction is the integration of communications with related systems, such as LMS and mobile platforms, going, and how can we help campuses who are looking to move in that direction? Work expected to begin in 2013.

Softphone Deployment and Support

This group aims to identify best practices for deploying and supporting softphones -- on campus, off campus, on a desktop machine, or on other devices. Work expected to begin in 2013.

Voice Integration with Third-party Products and Services

There is a growing trend to integrate voice services with third-party products and services, e.g., SIP services and cloud applications such as Google Voice. Examples of current projects and information on how this might happen locally will be included. Work expected to begin in 2013.

Recent Publications

Distributed Antenna Systems: Briefing Note

This ACTI-CCM briefing note provides an overview of distributed antenna system (DAS) solutions for in-building wireless coverage for cellular voice services on higher education campuses.

First Look: Integrated Communications Technology Survey

In late 2011 ACTI-CCM conducted a survey in order to better understand what peer institutions are doing when it comes to universal communication (UC). The short survey had questions in three main areas:

  1. Voice Platforms and Services
  2. Voice Integration with Related Platforms
  3. Your Opinions

This First Look includes highlights from section one of the survey, as well as shares more information about the areas covered in sections two and three. The full report from this survey will be available shortly.

 

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