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Culture Change: What IT Takes to Create a Quality Customer Service Environment
Oct 20th, 2004
3:50 PM - 4:40 PM
Meeting Room 205
Session Type: Track 4
George Mason University has changed its IT culture to make providing quality customer service one of its highest priorities. This seminar will describe the IT Customer Service Standards Team, the programs introduced, our keys to success, and how the IT unit enabled a culture change.
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