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Oct 21st, 2004
3:55 PM - 4:45 PM
Meeting Room 710
Mountain Time
Session Type: Track 4
Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Management program both combine online systems with personal advising and counseling to meet very diverse needs. Both proactively identify at-risk students, develop an individualized plan for each student, track student progress, and offer useful research tools.

Winner: 2004 EDUCAUSE Award for Excellence in Information Technology Solutions. Award sponsored by PeopleSoft, Inc., An EDUCAUSE Platinum Partner.