Main Nav

Oct 21st, 2004
3:55 PM - 4:45 PM
Meeting Room 710
Mountain Time
Session Type: Track 4
Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Management program both combine online systems with personal advising and counseling to meet very diverse needs. Both proactively identify at-risk students, develop an individualized plan for each student, track student progress, and offer useful research tools.

Winner: 2004 EDUCAUSE Award for Excellence in Information Technology Solutions. Award sponsored by PeopleSoft, Inc., An EDUCAUSE Platinum Partner.


Annual Conference
September 29–October 2
View Proceedings

Events for all Levels and Interests

Whether you're looking for a conference to attend face-to-face to connect with peers, or for an online event for team professional development, see what's upcoming.


Digital Badges
Member recognition effort
Earn yours >

Career Center

Leadership and Management Programs

EDUCAUSE Institute
Project Management



Jump Start Your Career Growth

Explore EDUCAUSE professional development opportunities that match your career aspirations and desired level of time investment through our interactive online guide.


EDUCAUSE organizes its efforts around three IT Focus Areas



Join These Programs If Your Focus Is


Get on the Higher Ed IT Map

Employees of EDUCAUSE member institutions and organizations are invited to create individual profiles.



2015 Strategic Priorities

  • Building the Profession
  • IT as a Game Changer
  • Foundations

Learn More >

Uncommon Thinking for the Common Good™

EDUCAUSE is the foremost community of higher education IT leaders and professionals.