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Oct 20th, 2005
4:55 PM - 6:10 PM
Exhibit Hall WB1, Table 33
Mountain Time
The IT Service Capability Maturity Model (ITS-CMM) is an emerging standard for assessing the capabilities of IT service organizations. We will discuss our experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. This help desk is the primary point of contact for our nearly 3,000 IT users.