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Oct 19th, 2005
11:40 AM - 12:30 PM
Meeting Room W108B
Mountain Time
Session Type: Track 2
Rutgers University has developed a help desk request tracking application that strives to ensure excellence in customer service. This presentation will address the success story of how this in-house solution regenerated an ailing help desk, expanded, developed a following, gained momentum, and landed at the precipice of an open-source release that will potentially be a valued resource for the entire higher education community.