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Oct 11th, 2006
4:55 PM - 6:10 PM
Exhibit Hall C, Table 10
Mountain Time
The IST Customer Services unit was overwhelmed with issues regarding student/staff PCs being compromised by viruses, spyware, etc. We teamed up with the largest library on campus and--with no increase in staffing--greatly reduced the number of issues. This was done efficiently and effectively through education and self-help.