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Oct 11th, 2006
2:20 PM - 3:10 PM
Room D171/173
Mountain Time
Session Type: Track 2
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations.