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Oct 25th, 2007
8:10 AM - 9:00 AM
Grand Ballroom C, 2nd Floor (Sheraton Hotel)
Mountain Time
Session Type: Track 4
This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT help desk literature, ECAR has developed a robust view of the state of the practice in this highly significant service area.