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Oct 25th, 2007
2:20 PM - 3:10 PM
Room 2B
Mountain Time
Session Type: Track 1
ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.