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Service Quality Assessments with Higher Education TechQual+
Oct 24th, 2007
2:15 PM - 3:05 PM
Willow B, 2nd Floor (Sheraton Hotel)
Session Type: Track 4
The Higher Education TechQual+ Project is a nationwide effort to develop a standardized approach to outcomes-based, service-quality assessments. The instrument is delivered through the Web, shielding participants from the complexities of survey research. The presentation will cover project history, the instrument, and assessment and reporting functionality, as well as case studies of its use at several institutions.
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