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Nov 4th, 2009
2:15 PM - 3:05 PM
Korbel Ballroom 2B
Mountain Time
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will cover current applications (admission offer, personalized viewbook ordering system, text messaging, housing request), present the ROI, and offer a vision for expansion of the tool.