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Thursday
Nov 5th, 2009
8:10 AM - 9:00 AM
Korbel Ballroom 2A/3A
Mountain Time
Have you added services without adding staff or support? Is your help desk staff overly stressed trying to keep up with phone calls and e-mail? Find out how Pima Community College and Arizona State University eased the burden for help desk staff by collaborating with an outside partner.
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