Seminar 05F - Metrics: Opening a Performance Dialogue Within Your Institution

Metrics don't have to be complicated or confusing; they can be simple, straightforward, and meaningful. Like most things in life, the simpler the metrics, the better! This seminar will introduce a basic methodology for developing a meaningful set of metrics that you can build upon. The Report Card is a simple way to start using metrics for improvement. Rather than trying to do it all—and all at once—an organization can start with effectiveness measures before graduating to efficiency, employee satisfaction, or leadership visibility.

The Report Card methodology allows you to use a common language for measuring disparate areas of the organization. These areas are compared using triangulation to develop an overall grade that can be quickly and easily understood and therefore used. This methodology "makes the complex simple" in language anyone can understand.