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Oct 14th, 2010
8:00 AM - 8:50 AM
Meeting Room 207D
Pacific Time
Developing effective service-oriented organizations, staffed by "change hardy" individuals, is a key challenge for IT leaders. We will explain a practical model that can be used to increase the effectiveness of any organization. We will also share lessons learned from using the model at Harvey Mudd College.


#nitle #educause10 #E10_SESS063 Harvey Mudd College, Joseph Vaughan (Harvey Mudd one of LabSTOR project leads)

#nitle #educause10 #E10_SESS063 Making Organizational Change a Reality: Lessons from a Customer Service Initiative


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