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Friday
Oct 15th, 2010
9:30 AM - 10:20 AM
Meeting Room 207A/B
Pacific Time
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the support of staff, managers, and CIO; the communication tactics we used and the tools we deployed and recycled; the habits we developed; and the mistakes we overcame.
Speakers
Resources

Comments

Rice University just gave an excellent, step-by-step session on ITIL implementation. Great job Rice! #E10_SESS132 #Educause10

Rice U itil presentation materials: http://bit.ly/8ZleHZ RT @mzyw is at #e10_sess132 #educause10 - ITIL adoption at Rice U

(oops typo) #e10_sess132 #educause10 Look at Zabbix event mgmt tool

is at #e10_sess132 #educause10 - ITIL adoption at Rice U

jgn ngomong jorok ya RT @mzyw is at #e10_sess132 #educause10 - ITIL adoption at Rice U

#e10_sess132 #educsuse10 Look at Zabbix event mgmt tool - monitoring from a service level standpoint.


Comments

Rice University just gave an excellent, step-by-step session on ITIL implementation. Great job Rice! #E10_SESS132 #Educause10

Rice U itil presentation materials: http://bit.ly/8ZleHZ RT @mzyw is at #e10_sess132 #educause10 - ITIL adoption at Rice U

(oops typo) #e10_sess132 #educause10 Look at Zabbix event mgmt tool

is at #e10_sess132 #educause10 - ITIL adoption at Rice U

jgn ngomong jorok ya RT @mzyw is at #e10_sess132 #educause10 - ITIL adoption at Rice U

#e10_sess132 #educsuse10 Look at Zabbix event mgmt tool - monitoring from a service level standpoint.