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Oct 13th, 2010
3:30 PM - 4:20 PM
Meeting Room 303C/D
Pacific Time
Even when you think you are doing everything right to meet the needs of your students, it's frighteningly easy to lose touch with your constituents' priorities. Learn how Wharton Computing found itself off target with the student body and the strategic plan it implemented to get back on track.


RT @dalig: ...and that's all she wrote. Great job @bendystraw's and @amlamon! #E10_SESS050

...and that's all she wrote. Great job @bendystraw's and @amlamon! #E10_SESS050

Despite what @bendystraw's mother told her, it's not just about what's on the inside, image matters! #E10_SESS050

#E10_SESS050 @bendystraw and @amlamon field some good audience questions...

Digital course packs replaced long lines at reprographics with fragmented online experience - integration became a must. #E10_SESS050

User experience is important, it's not always about just providing the "right" tools. #E10_SESS050

.@bendystraw talks about engaging the student population as @amlamon looks on #E10_SESS050

Working with student elected IT reps allows for informal feedback as well as grass roots messaging. #E10_SESS050

What a great slide! #E10_SESS050

There is no substitute for face-to-face interaction with students who consume IT services. #E10_SESS050

Even moderate incentives will help drive student engagement #E10_SESS050

.@Wharton repurposed an FTE to be accountable for student experience #E10_SESS050

What Wharton learned: too much noise, decentralized staff, distance from student life #E10_SESS050

New focused communication: Timing is everything; Targeted messages ;Short messages; Many channels. #E10_SESS050

At "Getting Back to Business: A Strategic Plan for Supporting the Success of Your Students" #educause10 #E10_SESS050

Understanding the student experience will lead to better and more focused IT communications #E10_SESS050

It is important to understand varied measures of student satisfaction #E10_SESS050

Ready for @bendystraw and @amlamon's #EDUCAUSE10 session #E10_SESS050

Our 3:30 session, Getting Back to Business (rm 303), will include appearances by The Dude, Spock, and Harry Truman #educause10 #e10_sess050


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