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Wednesday
Oct 13th, 2010
2:30 PM - 3:20 PM
Ballroom B
Pacific Time
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presentation will describe the framework we've developed using traditional and social networking tools and the lessons we learned that can benefit other campuses.
Media
Speakers
Resources

Comments

Slides for #educause10 #E10_SESS037 "IT Incident Communications..." uploaded. http://www.educause.edu/E2010/Program/SESS037 (Resources tab)

RT @cybergirlie: #E10_SESS037 - very interesting session on how to communicate during an IT meltdown. As if we ever have any of those... :)

#E10_SESS037 - very interesting session on how to communicate during an IT meltdown. As if we ever have any of those... :)

#E10_SESS037 Rice University: Mandates that the VP of IT is informed of an issue with 15 minutes.

#E10_SESS037: UWM Survey suggests: on average clients want to know about an IT issue within 10 minutes of it occurring.

#E10_SESS037 Communicating to your clients during an IT meltdown session at #EDUCAUSE10

#E10_SESS037 86% of session participants are not happy with their IT emergency communications process!

#E10_SESS037 78% use e-mail as the primary tool for IT communications. What happens if your email is down?!

is looking forward to working w/co-presenters on #E10_SESS003 & #E10_SESS037, facilitating #E10_DISC14, and PDCOM mtg. #educause10


Comments

Slides for #educause10 #E10_SESS037 "IT Incident Communications..." uploaded. http://www.educause.edu/E2010/Program/SESS037 (Resources tab)

RT @cybergirlie: #E10_SESS037 - very interesting session on how to communicate during an IT meltdown. As if we ever have any of those... :)

#E10_SESS037 - very interesting session on how to communicate during an IT meltdown. As if we ever have any of those... :)

#E10_SESS037 Rice University: Mandates that the VP of IT is informed of an issue with 15 minutes.

#E10_SESS037: UWM Survey suggests: on average clients want to know about an IT issue within 10 minutes of it occurring.

#E10_SESS037 Communicating to your clients during an IT meltdown session at #EDUCAUSE10

#E10_SESS037 86% of session participants are not happy with their IT emergency communications process!

#E10_SESS037 78% use e-mail as the primary tool for IT communications. What happens if your email is down?!

is looking forward to working w/co-presenters on #E10_SESS003 & #E10_SESS037, facilitating #E10_DISC14, and PDCOM mtg. #educause10