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Thursday
Oct 20th, 2011
4:00 PM - 4:50 PM
Meeting Room 204A
Eastern Time
Project managers and IT leaders play an important role in identifying and communicating the business value of any project. The Real Business of IT authors say that "No project is an IT project. No project delivers technology." Several universities will share expertise to empower project managers at large and small institutions.
Speakers
Resources

Comments

RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

Comm plan needs a process or template that you follow every time. Texas A&M has a team and consistent process. #E11_SESS107 #edu11

Define your message. To reach your goal, what to tell your audience? What's the best method? Digital, print, f2f, ...?#E11_SESS107 #edu11

Delta principle: The quality of the user experience is not a direct result of the quality of your products or services. #E11_SESS107 #edu11

RT @judithtabron: #E11_SESS107 #edu11 One of the biggest risks for your project is not meeting customer expectations. Define your message.

set clear expectations esp if users have to change their behavior #E11_SESS107 #edu11

Define message: tell users what to expect, how the service will benefit them and why they should care. #E11_SESS107 #edu11

RT @krogull: Delta principle: The quality of the user experience is not a direct result of the quality of your products or services. #E11_SESS107 #edu11

Hi - will you be sharing slides? Thanks.

#E11_SESS107

#E11_SESS107 (surveys, user focus groups, user testing)

#E11_SESS107 #edu11 careful communication increased satisfaction even when nothing could change with the service/product

#E11_SESS107 #edu11 One of the biggest risks for your project is not meeting customer expectations. Define your message.

Interesting idea: Create a virtual IT "coffee shop" to stay connected professionally and personally. #E11_SESS107 #edu11

Executive support for communications processes is essential for project success. #E11_SESS107 #edu11

RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

Multiple com channels: f2f meetings, chat, change control updates pushed to all IT staff, alerts to external audiences. #E11_SESS107 #edu11

Valuable to have message archiving throughout project to aid project review and defining best practices for future. #E11_SESS107 #edu11

Early and frequent comm keeps community invested in your project and success. No comm = no buy-in and tough roll-out. #E11_SESS107 #edu11

Snags in development = opportunity to communicate more. Don't bury it. #E11_SESS107 #edu11

#E11_SESS107 #edu11 When you hit project snags, use it as opportunity to communicate more, not less.

#E11_SESS107 #edu11 Communicate before you go live. Otherwise you miss the opportunity to invest ppl in the progress of your project!

Relationships are the core of any community. 90% of people trust the rec of a friend. Communicate with community. #E11_SESS107 #edu11

#E11_SESS107 #edu11 U of Albany created a message archive for the 50+ stakeholder messages sent PRIOR to a major email move.

#E11_SESS107 Univ of Albany keeps track of projects in writing.(We're all invited to the IT Communication EDUCAUSE group, btw)

#E11_SESS107 #edu11 Rice U can communicate value of IT to external community because its message never surprises anyone inside IT

#E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.


Comments

RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

Comm plan needs a process or template that you follow every time. Texas A&M has a team and consistent process. #E11_SESS107 #edu11

Define your message. To reach your goal, what to tell your audience? What's the best method? Digital, print, f2f, ...?#E11_SESS107 #edu11

Delta principle: The quality of the user experience is not a direct result of the quality of your products or services. #E11_SESS107 #edu11

RT @judithtabron: #E11_SESS107 #edu11 One of the biggest risks for your project is not meeting customer expectations. Define your message.

set clear expectations esp if users have to change their behavior #E11_SESS107 #edu11

Define message: tell users what to expect, how the service will benefit them and why they should care. #E11_SESS107 #edu11

RT @krogull: Delta principle: The quality of the user experience is not a direct result of the quality of your products or services. #E11_SESS107 #edu11

Hi - will you be sharing slides? Thanks.

#E11_SESS107

#E11_SESS107 (surveys, user focus groups, user testing)

#E11_SESS107 #edu11 careful communication increased satisfaction even when nothing could change with the service/product

#E11_SESS107 #edu11 One of the biggest risks for your project is not meeting customer expectations. Define your message.

Interesting idea: Create a virtual IT "coffee shop" to stay connected professionally and personally. #E11_SESS107 #edu11

Executive support for communications processes is essential for project success. #E11_SESS107 #edu11

RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

Multiple com channels: f2f meetings, chat, change control updates pushed to all IT staff, alerts to external audiences. #E11_SESS107 #edu11

Valuable to have message archiving throughout project to aid project review and defining best practices for future. #E11_SESS107 #edu11

Early and frequent comm keeps community invested in your project and success. No comm = no buy-in and tough roll-out. #E11_SESS107 #edu11

Snags in development = opportunity to communicate more. Don't bury it. #E11_SESS107 #edu11

#E11_SESS107 #edu11 When you hit project snags, use it as opportunity to communicate more, not less.

#E11_SESS107 #edu11 Communicate before you go live. Otherwise you miss the opportunity to invest ppl in the progress of your project!

Relationships are the core of any community. 90% of people trust the rec of a friend. Communicate with community. #E11_SESS107 #edu11

#E11_SESS107 #edu11 U of Albany created a message archive for the 50+ stakeholder messages sent PRIOR to a major email move.

#E11_SESS107 Univ of Albany keeps track of projects in writing.(We're all invited to the IT Communication EDUCAUSE group, btw)

#E11_SESS107 #edu11 Rice U can communicate value of IT to external community because its message never surprises anyone inside IT

#E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.

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