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About
EDUCAUSE
Effective Project Deployment: Six Steps to Keep Them Coming Back
Thursday
Oct 20th, 2011
4:00 PM - 4:50 PM
Eastern Time
Meeting Room 204A
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Domain: Concurrent Session
Session Type: Leadership, Governance, and Management
Theme(s): Effective leadership/management
Session Type: Leadership, Governance, and Management
Theme(s): Effective leadership/management
Project managers and IT leaders play an important role in identifying and communicating the business value of any project. The Real Business of IT authors say that "No project is an IT project. No project delivers technology." Several universities will share expertise to empower project managers at large and small institutions.
Speakers
Convener
There is no convener for this session. Log In to volunteer as a Convener for this session.
Resources
Rice Status of IT Systems - mock dashboard ...
Off-site resource
Uploaded on
Rice Change Log and Calendar - updated ...
Off-site resource
Uploaded on
IT Communicators constituency group
Uploaded on
IT Coffee Shop log in info, links to ...
Uploaded on
Effective Project Deployment Slides
95 MB, PDF
Uploaded on
Communication Plan Template
16 KB, Microsoft Office Document
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Location
Asking questions, sharing insights and collaborating on this session has never been easier.
Log in to comment on this session or tweet it using the hash tag #E11_SESS107.
Log in to comment on this session or tweet it using the hash tag #E11_SESS107.
RT @judithtabron: #E11_SESS107 #edu11 A project has to have a communication plan, just like it has a technical plan and a budget plan.
Hi - will you be sharing slides? Thanks.
RT @krogull: Delta principle: The quality of the user experience is not a direct result of the quality of your products or services. #E11_SESS107 #edu11
#E11_SESS107
#E11_SESS107 (surveys, user focus groups, user testing)
#E11_SESS107 #edu11 careful communication increased satisfaction even when nothing could change with the service/product
Define message: tell users what to expect, how the service will benefit them and why they should care. #E11_SESS107 #edu11
set clear expectations esp if users have to change their behavior #E11_SESS107 #edu11
RT @judithtabron: #E11_SESS107 #edu11 One of the biggest risks for your project is not meeting customer expectations. Define your message.
Delta principle: The quality of the user experience is not a direct result of the quality of your products or services. #E11_SESS107 #edu11