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Nov 7th, 2012
1:30 PM - 2:30 PM
Mountain Time

"We know we do a lot of great stuff, but how do we show it?" At Loyola University Maryland, we understood that becoming an IT organization of the future and "having a place at the table" required a strong definition and understanding of what we do. Using ITIL practices, we began defining our department's IT identity through a service catalog.