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Sep 30th, 2014
3:40 PM - 4:30 PM
Meeting Room W307A/B
Eastern Time
Learn how one large central IT organization spawned a program to deliver the foundational service, project, talent, change management, and overall shared service management required to optimize its resource planning and ultimately transform the way IT services are delivered to an extremely large, multicampus, autonomous-minded research institution.

OUTCOMES: Understand the importance of foundational ITSM methodologies and tools and their various integrations * Identify strategies to help your organization gain the momentum it needs to launch such an effort * Develop a roadmap to transform IT delivery across your institution, maximizing IT's support of higher education's global mission