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Oct 1st, 2014
1:30 PM - 2:20 PM
Meeting Room W306A/B
Eastern Time
Session Type: Discussion Session
Join this working group session to explore creating a common language around IT performance measures including availability, reliability, delivery speed, resolution speed, rework, usage, and customer satisfaction. We will provide templates, purpose, and facilitation for the discussions and together develop standard definitions that support collaboration and benchmarking.