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Oct 29th, 2015
9:10 AM - 10:00 AM
Sagamore Ballroom 3
Eastern Time

IT service delivery is undergoing a shift from managing technologies to managing services. Many are looking for strategies to decrease costs, increase flexibility, and streamline processes. Our panel of expert community members will provide reactions and discussion of the results from ECAR's latest studies on service delivery.

Outcomes: Understand how institutions are currently delivering services via the cloud, outsourcing, shared services, and purchasing consortia * Determine how the changes in service delivery have affected IT roles and staffing, as well as anticipated transitions in the CIO role * Take home practical guidelines for how your institution might deal with anticipated changes in service delivery